Returns & Exchanges

Refund policy

Faulty items

The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. Please note that certain items cannot be returned unless Leslie Davis is at fault.
These are personalised or engraved items ("Personalised Jewellery").
If you do receive a faulty item, please follow one of the procedures outlined in our Returning an item section.

Please note that certain items cannot be returned unless Leslie Davis is at fault.

These are personalised or engraved items.

Returning an item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.

To return an item:

Return to any UK Leslie Davis store for an immediate refund

This is the quickest way to obtain a refund. You can also exchange your unwanted item at your local Leslie Davis store.

  1. Place the item into its original presentation box. Please note that pierced jewellery must be returned in its original sealed packaging.
  2. Take it along to a Leslie Davis store
  3. If the item is in its original condition, we will process the refund or exchange for you. Please note that pierced jewellery must be returned in its original sealed packaging.
  4. If you require a refund, please bring with you the credit/debit/gift/insurance card used to place the order.
  5. If you received the item as a gift, you'll be reimbursed with a gift card, credited with the cost of the item.

*Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am - 5.30pm Saturdays.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. The recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a gift card credited to the value of the gift at any Leslie Davis store within the cooling off period.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.


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